Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and RENA-SER Business Solutions Corp. ("RENA-SER," "we," "us," or "our"). By engaging our services, accessing our website, or providing us with information, you acknowledge that you have read, understood, and agree to be bound by these Terms.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.

2. Services Overview

RENA-SER provides professional business solutions including, but not limited to:

• Tax Preparation Services: Individual and business tax return preparation, filing, and consultation
• Payroll Processing: Employee payroll management, tax withholding, and compliance
• Business Consulting: Startup support, growth strategies, financial planning, and compliance advisory
• PennDot Services: Vehicle registrations, title transfers, plate issuance, and related DMV services
• Notary Services: Document notarization and authentication
• Training & Development: Business seminars, workshops, and leadership programs

Specific services will be detailed in individual Service Agreements or Engagement Letters.

3. Client Eligibility

To use our services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal authority to enter into binding contracts
• Provide accurate, complete, and truthful information
• Not be prohibited from receiving services under applicable laws
• Not have previously been terminated from our services for violations

4. Engagement and Service Agreements

4.1 Scope of Engagement

Each engagement will be governed by a written Service Agreement or Engagement Letter specifying:

• Services to be provided
• Fees and payment terms
• Timeline and deliverables
• Client and RENA-SER responsibilities
• Termination provisions

4.2 Modification of Services

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to active clients. Changes to ongoing engagements will be documented in writing.

4.3 No Guarantee of Results

While we strive for optimal outcomes, we cannot guarantee specific results, tax refunds, audit protection, business success, or financial outcomes. Results depend on many factors outside our control, including accuracy of information provided, government agency decisions, and market conditions.

5. Client Responsibilities

5.1 Information Accuracy

You are responsible for:

• Providing complete, accurate, and timely information
• Disclosing all relevant facts and circumstances
• Maintaining and providing requested documentation
• Updating us promptly of any changes affecting services
• Reviewing all documents before approval or signing

5.2 Consequences of Inaccurate Information

You acknowledge that providing false, incomplete, or misleading information may:

• Result in incorrect tax filings, penalties, or audits
• Lead to payroll errors and legal consequences
• Invalidate business advice and strategies
• Cause delays or rejection of PennDot transactions
• Void our services and your right to recourse

5.3 Timely Cooperation

You agree to:

• Respond promptly to our requests for information
• Attend scheduled meetings and appointments
• Meet agreed-upon deadlines
• Review deliverables within specified timeframes

Note: Delays in your cooperation may result in missed deadlines, penalties, or additional fees.

5.4 Final Review and Approval

Before we file tax returns, process payroll, or submit government documents, you are responsible for thoroughly reviewing all materials for accuracy. Your approval authorizes us to proceed, and you assume responsibility for the accuracy of approved documents.

6. Fees and Payment Terms

6.1 Fee Structure

Fees are determined based on:

• Service complexity and time required
• Urgency of service (rush fees may apply)
• Client business size and structure
• Industry-standard pricing

Specific fees will be outlined in your Service Agreement or provided as a written estimate.

6.2 Payment Terms

• Tax Services: Payment due before filing
• Payroll Services: Payment in advance or per agreed schedule
• Consulting Services: Retainer or hourly billing as specified
• PennDot Services: Payment at time of service plus government fees
• Training Services: Payment before or at time of event

6.3 Late Payment

Late payments are subject to:

• Late fee of 1.5% per month (18% annually) or the maximum allowed by law
• Suspension of services until payment is received
• Collection costs and reasonable attorney fees

6.4 Additional Fees

Additional fees may be charged for:

• Services beyond original scope
• Rush or expedited services
• IRS or state audit representation
• Government filing fees (passed through at cost)
• Amended returns or corrections of client errors

6.5 Refund Policy

Fees are generally non-refundable once work has commenced. Refunds for services not yet performed will be considered on a case-by-case basis, minus any work completed and administrative costs.

7. Tax Services Specific Terms

7.1 Tax Preparation

• We prepare returns based on information you provide
• We do not audit or verify information independently
• You are ultimately responsible for accuracy and legitimacy of claims
• We will not prepare returns we believe to be fraudulent or improper

7.2 IRS/State Representation

• Basic audit support is NOT included in standard tax preparation fees
• Audit representation requires a separate engagement and additional fees
• We will assist with audits only for returns we prepared
• You are responsible for any additional taxes, penalties, and interest assessed

7.3 Tax Deadlines

• We are not responsible for penalties due to late information from clients
• You must provide all information at least 5 business days before filing deadline
• Extension filings may be filed to avoid late-filing penalties
• Extensions do not extend payment deadlines; estimated taxes may be due

7.4 Electronic Filing Authorization

By engaging our tax services, you authorize us to electronically file your returns with the IRS and state agencies. You may revoke this authorization in writing before filing.

8. Payroll Services Specific Terms

8.1 Client Responsibilities

For payroll services, you are responsible for:

• Providing accurate employee information and hours worked
• Funding payroll account before processing deadlines
• Approving payroll runs before submission
• Maintaining worker classification (employee vs. contractor)
• Complying with labor laws and regulations

8.2 Payroll Errors

• We are not liable for errors resulting from inaccurate client information
• We will correct errors caused by our processing mistakes at no charge
• You are responsible for correcting errors with employees

8.3 Tax Deposits and Filings

We will remit payroll taxes to appropriate agencies on your behalf, provided you have funded your account timely. Late funding may result in penalties for which you are responsible.

9. PennDot Services Specific Terms

9.1 Agent Services

We act as your agent for PennDot transactions. You authorize us to submit documents and payments on your behalf.

9.2 Government Fees

All PennDot fees, taxes, and charges are your responsibility and are separate from our service fees.

9.3 Document Accuracy

You are responsible for verifying that all vehicle information, VIN numbers, and documentation are accurate before submission. We are not responsible for PennDot rejections due to inaccurate information.

9.4 Processing Times

PennDot processing times are outside our control. We cannot guarantee specific completion dates.

10. Confidentiality and Privacy

10.1 Professional Confidentiality

We maintain strict confidentiality of all client information in accordance with professional standards, including:

• IRS Circular 230
• AICPA Code of Professional Conduct
• Gramm-Leach-Bliley Act (GLBA)
• State privacy laws

10.2 Exceptions to Confidentiality

We may disclose information when:

• Required by law, court order, or government agency
• Necessary to defend ourselves in legal proceedings
• You provide written consent
• Required for professional peer review or quality control

10.3 Privacy Policy

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Limitation of Liability

11.1 Scope of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENA-SER'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OUR SERVICES IS LIMITED TO THE AMOUNT OF FEES PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

11.2 Excluded Damages

WE ARE NOT LIABLE FOR:

• Indirect, incidental, consequential, or punitive damages
• Lost profits, business interruption, or lost data
• IRS or state penalties and interest (unless caused by our negligence)
• Errors resulting from inaccurate client information
• Third-party actions (IRS audits, PennDot rejections, etc.)
• Force majeure events beyond our reasonable control

11.3 Errors and Omissions Insurance

We maintain professional liability insurance. Claims covered by our insurance will be processed accordingly, subject to policy limits and terms.

11.4 Time Limit for Claims

Any claim against RENA-SER must be brought within one (1) year from the date you knew or should have known of the circumstances giving rise to the claim, or be forever barred.

12. Indemnification

You agree to indemnify, defend, and hold harmless RENA-SER, its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your provision of false, incomplete, or misleading information
• Your violation of these Terms
• Your violation of applicable laws or regulations
• Your unauthorized use of our services
• Your negligence or willful misconduct

13. Intellectual Property

13.1 Our Property

All content on our website, including text, graphics, logos, software, and materials, is the property of RENA-SER or its licensors and is protected by copyright, trademark, and other intellectual property laws.

13.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website and materials solely for receiving our services. You may not:

• Copy, modify, or distribute our materials without permission
• Reverse engineer or decompile any software
• Remove copyright or proprietary notices
• Use our materials for commercial purposes

13.3 Client Work Product

You retain ownership of your original information. Completed work product (tax returns, reports, etc.) is provided for your use. We retain copies for our records as required by law and professional standards.

14. Termination

14.1 Termination by Client

You may terminate services at any time with written notice. You remain responsible for:

• All fees for services rendered
• Work in progress at time of termination
• Any non-refundable deposits or retainers

14.2 Termination by RENA-SER

We may terminate services immediately if:

• You fail to pay fees when due
• You provide false or misleading information
• You violate these Terms
• Continuing the relationship would violate professional standards
• There is a conflict of interest

14.3 Effect of Termination

Upon termination:

• We will provide copies of your documents (fees must be current)
• Confidentiality obligations survive
• You remain liable for all outstanding fees
• We are not obligated to complete unfinished work

15. Dispute Resolution

15.1 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith negotiations to resolve disputes.

15.2 Mediation

If informal resolution fails, disputes will be submitted to mediation with a mutually agreed mediator. Costs will be shared equally.

15.3 Arbitration

If mediation is unsuccessful, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, except for:

• Collection of unpaid fees (may be pursued in court)
• Injunctive relief for intellectual property violations
• Claims below small claims court jurisdictional limit

15.4 Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles. Any court proceedings will be in Berks County, Pennsylvania.

15.5 Class Action Waiver

YOU AGREE TO BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS OR REPRESENTATIVE ACTION.

16. Professional Standards and Licensing

Our services are provided in accordance with:

• IRS Circular 230 regulations
• AICPA Professional Standards
• Pennsylvania Board of Accountancy rules
• Pennsylvania Department of State licensing requirements
• All applicable federal and state laws

17. Website Use

17.1 Acceptable Use

You may not use our website to:

• Violate any laws or regulations
• Infringe intellectual property rights
• Transmit malware or harmful code
• Interfere with website operation
• Collect user information without consent
• Impersonate RENA-SER or others

17.2 Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

18. Third-Party Services

We may use third-party service providers (software, payment processors, etc.). We are not responsible for third-party actions or failures. Third-party terms and privacy policies apply to their services.

19. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, pandemics, government actions, strikes, or technology failures.

20. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

21. Entire Agreement

These Terms, together with any Service Agreements, Privacy Policy, and other written agreements, constitute the entire agreement between you and RENA-SER regarding the use of our services and supersede all prior understandings.

22. Amendments

We may modify these Terms at any time. Material changes will be communicated via:

• Website posting with updated "Last Updated" date
• Email notification to active clients
• Notice in Service Agreement renewals

Continued use of services after changes constitutes acceptance of modified Terms.

23. Contact Information

For questions about these Terms, please contact us: